Customers these days have become more demanding, thanks to a growing number of digital technologies that make it easier to ask for support, raise a complaint, and track the status of an order. That’s made the contact centre the core of today’s...
Customer Experience is the key to growth in your business. Most customers claim that their experience in terms of customer service is an important factor by manifolds that the money they are asked to pay for a service. Customer satisfaction is...
Voice over Internet Protocol (VoIP) technology has come of age and is quickly gaining momentum on Broadband networks. VoIP makes phone calls through the same routes used by network and Internet traffic and is consequently prone to the same cyber...
You’ve learned the ropes of Microsoft Teams and can now sustain efficient collaboration with colleagues miles apart. With remote working it has come to use even more. But, are you using Teams’ potential to the fullest? In this article we will be...
The world relies on technology more than ever before. As a result, digital data creation has surged. Devices and their underlying systems have vulnerabilities that, when exploited, undermine the health and objectives of an organization.In this...
As per a recent study, "Internet telephony can cut small business start-up costs by 90% and save over 30 minutes of daily call time, it’s no wonder the global VoIP market has an estimated compound annual growth rate of 3.1% from 2021-2026".
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Where there’s a crisis, there are those malicious enough to exploit others. With so many businesses still shifting to remote working, cybersecurity continues to be a huge concern – for businesses large and small. It’s even more critical during...
Any business with a concern about efficient and cost effective solutions for telecommunications has likely been informed that Voice over Internet Protocol (VoIP) telephone systems are the best choice in today’s Internet-driven society. As best as...
We’ve put together an essential checklist to make your phone as useful and reliable on business or personal travel as it is when are in your home country, without costing you a fortune. We’ll also share some useful tips for getting the most out of...
Small and medium businesses can benefit from some of the more advanced VoIP feature sets in unique ways, and the right set of VoIP features can make your small business look much bigger in the eyes of your customers. Savincom offers a list of the 20...
