---
title: Top 20 VoIP features you need to know before switching to a VoIP phone
description: These are some critical VoIP features that managers need to be aware of before replacing the traditional landline with a VoIP phone system.
image: https://blog.savincom.co.uk/hubfs/Top-20-VoIP-features-you-need-to-know-before-switching-to-a-VoIP-phone-system.png
---

[![Savincom](https://blog.savincom.co.uk/hubfs/Savincom_September2019%20Theme/images/logo-1.png)](https://www.savincom.co.uk/)

[0203 544 7777](tel:0203%20544%207777)

[Support Portal](https://support.savincom.co.uk) [Billing Portal](https://webportal.akjl.co.uk/Savincom/login.aspx?template=Savincom)

[![Savincom](https://blog.savincom.co.uk/hubfs/Savincom_September2019%20Theme/images/logo-1.png)](https://www.savincom.co.uk/)

[Support Portal](https://support.savincom.co.uk) [Billing Portal](https://webportal.akjl.co.uk/Savincom/login.aspx?template=Savincom)

- [About Us](https://www.savincom.co.uk/about-us/)
- [Business Mobiles](https://www.savincom.co.uk/business-mobiles/)
- [VoIP Phone System](https://www.savincom.co.uk/voip-phone-system/)
- [MDM & Mobile Security](https://www.savincom.co.uk/mdm-mobile-security/)
- [Connectivity](https://www.savincom.co.uk/connectivity/)
- [Call Recording](https://www.savincom.co.uk/call-recording/)
- [Cloud](https://www.savincom.co.uk/cloud/)
- [IOT](https://www.savincom.co.uk/iot/)
- [Device Insurance](https://www.savincom.co.uk/device-insurance/)
- [IT Managed Services](https://www.savincom.co.uk/it-managed-services/)
- [Cyber Security](https://www.savincom.co.uk/cyber-security/)
- [International SIMs](https://savincom.savincom.co.uk/savincom-international-sim-cards)
- [Equipment Leasing](https://www.savincom.co.uk/equipment-leasing/)
- [Our Partners](https://www.savincom.co.uk/our-partners/)
- [Careers](https://www.savincom.co.uk/careers/)
- [Recognition](https://www.savincom.co.uk/recognition/)
- [Platinum Club](https://www.savincom.co.uk/platinum-club/)
- [Contact Us](https://www.savincom.co.uk/contact-us/)
- [Case Studies](https://www.savincom.co.uk/case-studies/)
- [News](https://www.savincom.co.uk/news/)
- [Blogs](https://blog.savincom.co.uk/)
- [Meet The Team](https://www.savincom.co.uk/meet-the-team/)

# Top 20 VoIP features you need to know before switching to a VoIP phone

Small and medium businesses can benefit from some of the more advanced VoIP feature sets in unique ways, and the right set of VoIP features can make your small business look much bigger in the eyes of your customers. [Savincom](http://WWW.SAVINCOM.CO.UK)offers a list of the 20 must-have advanced VoIP features and things you must keep in mind as a manager before changing your phone system.

You're familiar with the cost and convenience benefits of using VoIP technology for your business' telephone needs. Before settling on a VoIP provider, PBX, and/or [IP phone systems](https://www.savincom.co.uk/voip-phone-system/), you need to think about the features that you need. If your business is small, you might think all you need are basic features such as call forwarding, voice mail, three-way calling, etc. The right set of features can make your small business look much bigger in the eyes of your customers (and potential customers), partners, vendors, and others with whom you do business over the phone.

Let's explore 20 BIG VoIP features to consider before you take the next step.

![Top-20-VoIP-features-you-need-to-know-before-switching-to-a-VoIP-phone-system](https://blog.savincom.co.uk/hs-fs/hubfs/Top-20-VoIP-features-you-need-to-know-before-switching-to-a-VoIP-phone-system.png?width=1366&name=Top-20-VoIP-features-you-need-to-know-before-switching-to-a-VoIP-phone-system.png)

### VoIP features to look for from your business phone provider

1. #### **Multi Site Capabilities**
   
   If your customers are spread out you'll be able to provide a solution that gives them unparalleled [flexibility](https://blog.savincom.co.uk/embrace-flexible-working-with-voip). Enable free calling between sites. Support home workers or even those working abroad. VIP VoIP will give you the tools to take care of whatever working arrangements your customers need.
2. #### **Video Conferencing**
   
    Video chat is a useful business phone feature that lets multiple people join in virtual meetings where they can both hear and see each other. On top of that, most solutions allow for screen sharing, which is useful for sharing important documents and other information to team members. Many remote teams use video conferencing to stay in touch every single day. To learn more about how video conferencing can help your business, check out our article on the best video conferencing services.
3. #### **Flexible Geographic Numbering**
   
   You'll be able to provision numbers from any area code of the country for your customers. Give them a local presence in any part of the UK without hassle.
4. #### **Expandable Service**
   
   Our phone systems are completely scalable. You can start with one phone, grow to up to thousands and back to one without any infrastructure worries. No expensive upgrades. No replacing of equipment. As many phones as your customer needs when they need them.
5. #### **Call Handling**
   
   You'll have complete control over how calls go in and out of the system. Route calls to different teams. Provide automated menus. Deal with calls for staff who are busy or unavailable. Forward out of hours to calls to voicemail and mobiles. Whatever behaviour of call handling your customers need you'll be able to provide it.
6. #### **Choice of Handsets**
   
   Our systems are compatible with a wide range of handsets. You'll be able to suit customers on a budget as well as those looking for more advanced features. From basic handsets that contain just the essential call tools to high end units containing the latest in video calling.
7. #### **Call Forwarding**
   
   It's a popular business telephony feature that makes sure your customer’s calls never go unanswered. When the feature is activated, inbound calls can be automatically redirected to another extension or phone number. It is a great option for business owners who want calls to minimize lost sales leads by redirecting calls to a mobile number when no one answers a desk phone.
8. #### **Business Tool Integration**
   
   Leading VoIP features include the ability to connect data with outside business tools such as support ticket systems, chat, and email, which keeps conversation records centralized and teams connected with one another. This is especially helpful if teams are working remotely. Advanced options also offer tools for sales teams such as the ability to connect caller information to customer relationship management (CRM) software. This allows agents to review recent interactions using built-in call tracking without needing an external call log.
9. #### [**Call Recording**](https://www.savincom.co.uk/call-recording/)
   
    At the click of few buttons you can get full recording of all calls. All recordings are securely stored in our customer portal for you to download when you need to. A great feature for staff training and customer service.
10. #### **Priority Alerts**
    
    Stay on top of every conversation. Priority alerts give you an advanced intelligence on every call. Configure phone rings depending on a specific customer or call information. Use unique phone rings for the C-suite and valued customers.
11. #### **Push  to talk**
    
    Get collaboration, teamwork, and cross-departmental synergy on steroids. Push-to-talk works like a traditional intercom. Just push a button to connect with people, get answers, and take action.
12. **SIP Trunking**
    
    [SIP](https://blog.savincom.co.uk/how-does-sip-help-in-effective-remote-working) is the acronym for Session Initiation Protocol. SIP trunking provisions voice over IP connectivity between an on-premise phone system and the public switched telephone network, also known as PSTN.
13. #### **[Mobile](https://www.savincom.co.uk/business-mobiles/)Application**
    
    VoIP has the advantage of being more driven by software than hardware. This means you can run a virtual office on your smartphone by installing a VoIP app. You can have conversations with teams, partners, and customers anywhere you go.
14. #### **Hosted cloud PBX**
    
    It is a telephone exchange system that a third-party provider sets up, provides and manages. This system belongs to VoIP and it is accessed completely through the internet. Cloud has become the best place to store data. This VoIP feature can help businesses and organisations in making adjustments as needed.
15. #### **United Communications**
    
    It refers to a telephone system which unifies multiple communications. Unifying of UC and VoIP services into practical apps act as an alternative of email.
16. #### **Integration with the Cloud and Cloud-based tools**
    
    [Cloud Technology](https://www.savincom.co.uk/cloud/) makes it possible for several platforms to integrate with each other. Due to the cloud-based platforms, products, and tools, the integration of the VoIP technology is possible with several other systems. Integration of the VoIP Phone Technology with the cloud enhances business-client communication and it increases the competency of the customer support system.
17. #### Auto attendant
    
    It is described as a VoIP menu system which transfers calls to an extension without going through a phone operator or receptionist. It is a feature of VoIP technology and it allows systems to handle call management efficiently and decreases the cost of call processing. This feature can help users in creating their own custom greetings according to the caller and the time of the call.
18. #### Integration with IoT (internet of things)
    
    The internet of things refers to the ever-growing network of physical objects which feature an IP address for internet connectivity and the communication which occurs among these objects and other internet enabled systems and devices. Integration of [IoT](https://blog.savincom.co.uk/how-could-iot-protect-businesses-during-a-pandemic)and VoIP is helpful for auto-dialing a phone number in an emergency situation, controlling the IoT devices through analogue phone and managing smart objects through VoIP Phone.
19. #### Call Screening
    
    This puts workers in control of which calls to take. In basic terms, Caller ID provides information on who’s calling so that the user can take the call, decline, or send it to voicemail. It can also ask incoming callers to identify themselves and relay that information. Call screening is great for busy staff who can only afford to take the most worthwhile incoming calls at any given time.
20. #### Call flip
    
    It is a feature in which users can transfer calls from one device to another with the press of a button without disconnecting the line or relying on call parking. This feature comes in handy if you use a mobile device and the battery is about to die, so you can switch to a desk phone or desktop. This feature is particularly helpful for workers on the go who want to stay professional with clients.

If you are looking to take the plunge, get a VoIP phone system for your team. To get a FREE VoIP demo, click on the below button.

[![Book a FREE Demo](https://hubspot-no-cache-eu1-prod.s3.amazonaws.com/cta/default/2675217/e2d22658-046d-460f-925c-000a281b6c5d.png)](https://hubspot-cta-redirect-eu1-prod.s3.amazonaws.com/cta/redirect/2675217/e2d22658-046d-460f-925c-000a281b6c5d)

[![Share on facebook](https://7528309.fs1.hubspotusercontent-na1.net/hub/7528309/hubfs/raw_assets/public/mV0_d-web-default-modules_hubspot/img/facebook-color.png?width=24&name=facebook-color.png)](http://www.facebook.com/share.php?u=https%3A%2F%2Fblog.savincom.co.uk%2Ftop-20-voip-features-you-need-to-know-before-switching-to-a-voip-phone%3Futm_medium%3Dsocial%26utm_source%3Dfacebook) [![Share on linkedin](https://7528302.fs1.hubspotusercontent-na1.net/hub/7528302/hubfs/raw_assets/public/mV0_d-web-default-modules_hubspot/img/linkedin-color.png?width=24&name=linkedin-color.png)](http://www.linkedin.com/shareArticle?mini=true&url=https%3A%2F%2Fblog.savincom.co.uk%2Ftop-20-voip-features-you-need-to-know-before-switching-to-a-voip-phone%3Futm_medium%3Dsocial%26utm_source%3Dlinkedin) [![Share on twitter](https://7528304.fs1.hubspotusercontent-na1.net/hub/7528304/hubfs/raw_assets/public/mV0_d-web-default-modules_hubspot/img/twitter-color.png?width=24&name=twitter-color.png)](https://twitter.com/intent/tweet?original_referer=https%3A%2F%2Fblog.savincom.co.uk%2Ftop-20-voip-features-you-need-to-know-before-switching-to-a-voip-phone%3Futm_medium%3Dsocial%26utm_source%3Dtwitter&url=https%3A%2F%2Fblog.savincom.co.uk%2Ftop-20-voip-features-you-need-to-know-before-switching-to-a-voip-phone%3Futm_medium%3Dsocial%26utm_source%3Dtwitter&source=tweetbutton&text=)

I would like to thank savincom for the hard work that they have done, they have managed to meet all our requirements and have delivered it in a timely fashion. They have reduced our monthly outgoings for our mobiles by a 1/5 of which we are very happy about.

 Maintenance Manager, Luxury Hotel Group

Since moving to Savincom, we have received excellent and responsive customer service, the small number of issues we have experienced have been resolved in an efficient and expert manner. We have significantly reduced our running costs, with the proactive account management, currently running a reduction of c.40% on costs, the cost reduction has been most prevalent around roaming and international calling. The transfer from Vodafone Direct to Savincom Vodafone was smooth and seamless, with onsite support offered during the days of the transfer. If I was to score them out of 10, it would be 10 as the have excelled as a service partner.

 Office Manager, Leading Global Commodity Merchant

We have worked with Savin Communications for four years now and we are delighted with the work carried out so far.  We have 300+ connections, so service needs to be of the highest quality, which is what we get with Savin Communications. We have a rapid staff turnover and Savin assist us when utilising connections. We used to be on a plan where we were constantly going over minutes and data allowances. Savin Communications has helped us source a much better quality plan and they understand the high standards that our organisation have and are most efficient in delivering well within time limits…. The account manager is always easy to contact and help is really appreciated, meetings with him are regular. The assistance and support we receive is always   
 responsive, proactive and excellent at all times. The advice given is easy to understand along with their online portal which is easy to use too, communicated in a friendly accessible manner. I would highly recommend Savin Communications.

 ICT Manager, National Charity

Having paid overly expensive mobile phone bills for several years, we switched to Savincom who assured us of substantial savings, especially for our mobile phone usage abroad. They were not wrong! Our bills have practically halved since the switch and furthermore Savincom provide a great support service, with any queries or problems being acknowledged and dealt with swiftly and professionally.

 Finance Manager, Global Shipping Company

I can confirm that we switched over our account from a direct one held with one of the Networks, to one under Savincom’s control and have been more than happy with the service thus far. As a Canadian Investment Bank with frequent overseas travellers, I found doing business direct with the Network over the past few years and my numerous dedicated account managers very frustrating indeed. Wrong price plans, outdated tariffs, changes of Account Managers, limited cover on the weekend support desk, and bolt -on’s not being applied to our overseas travellers etc. We are seeing benefits in not having to deal with the Network directly. I would be happy to recommend them in terms of the mobile contract that they proposed and especially their customer service.

 Operations Manager, Investment Bank

Since using Savincom our bills have noticeably decreased and every possible bundle is being added and removed when necessary. The service levels are a world away from what we experienced previously; I get a response back from their support team in at least 5 minutes, and everyone is extremely helpful. The account management is makes a big difference as well. Everything is straightforward and I can request information on our account and be sent a detailed report. I would highly recommend Savincom.

 Office Manager, Investment Company

I have used Savin for the last 4 years and their customer service, support, timescale to response and resolve any queries etc. has been first class! I am the IT Manager for a large construction based Group and as you can appreciate we have a large number of guys based on construction sites who break their phone frequently (and lose them!) so I require a swift service to replace phones and sims, bar phone lines and order new lines (either phone or 4G dongles) ASAP, all of which Savin deliver! So I would recommend Savin without hesitating!

 IT Manager, Construction Group

The highlight for me is being able to shoot an email to Savincom support and almost   
 immediately getting an engaging response, they want to solve my problems rather   
 than assign blame to someone. Overall we are very pleased to be working with a great team.

 IT Manager, Private Equity

Savincom are my righthand. I just phone and everything gets dealt with – no more long maddening calls to mobile providers. Thank you Savincom. You guys rock!

 Andrea Sequeira

Not only have our monthly bills been cut by more than half, savincom saved hours of my time spent on the phone to network direct customer support lines.

 Sujin Bailey

Having had our mobile phone contracts managed by savincom has saved the company considerable time and administrative effort.

 Nicole Passey

STAY CONNECTED

Receive the latest updates and offers from savincom.

[![fb](https://blog.savincom.co.uk/hubfs/Savincom_September2019%20Theme/images/fb.png)](https://www.facebook.com/savincomuk) [![twitter](https://blog.savincom.co.uk/hubfs/Savincom_September2019%20Theme/images/twitter.png)](https://twitter.com/savincomuk) [![linkedin](https://blog.savincom.co.uk/hubfs/Savincom_September2019%20Theme/images/linkedin.png)](https://www.linkedin.com/company/1406468?trk=tyah) [![youtube](https://blog.savincom.co.uk/hubfs/Savincom_September2019%20Theme/images/youtube.png)](https://www.youtube.com/channel/UCKJ4o9gN9iU1aUJlr3cufHQ)

NAVIGATE

- [Home](https://www.savincom.co.uk/)
- [About Us](https://www.savincom.co.uk/about-us)
- [Recognition](https://www.savincom.co.uk/recognition)
- [Mobiles](https://www.savincom.co.uk/business-mobiles)
- [Platinum Club](https://www.savincom.co.uk/platinum-club)
- [Careers](https://www.savincom.co.uk/careers)
- [Unified Comms](https://www.savincom.co.uk/fixed-voice-connectivity-and-unified-communications)
- [Cyber Security](https://www.savincom.co.uk/cyber-security)
- [News](https://www.savincom.co.uk/news/)
- [Contact Us](https://www.savincom.co.uk/contact-us)
- [Privacy Policy](https://www.savincom.co.uk/privacy-policy)
- [Terms & Conditions](https://www.savincom.co.uk/terms-and-conditions)

Our Companies

FOLLOW US

[![savincom](https://blog.savincom.co.uk/hubfs/Savincom_September2019%20Theme/images/logo-1.png)](https://www.savincom.co.uk/)

[![Savin corporate travel](https://blog.savincom.co.uk/hubfs/Savincom_September2019%20Theme/images/SavinCorporateTravel-with-ABTA-01-white-1024x328.png)](https://www.savincorporatetravel.co.uk/)

Savincom - The Mille, 8th Floor 1000 Great West Road Brentford TW8 9DW - Map - Main 020 3544 7777 - Support salessupport@savincom.co.uk

Privacy Policy Sitemap © 2019 All Rights Reserved

Savincom Corporate Travel