Small and medium businesses can benefit from some of the more advanced VoIP feature sets in unique ways, and the right set of VoIP features can make your small business look much bigger in the eyes of your customers. Savincom offers a list of the 20 must-have advanced VoIP features and things you must keep in mind as a manager before changing your phone system.
You're familiar with the cost and convenience benefits of using VoIP technology for your business' telephone needs. Before settling on a VoIP provider, PBX, and/or IP phone systems, you need to think about the features that you need. If your business is small, you might think all you need are basic features such as call forwarding, voice mail, three-way calling, etc. The right set of features can make your small business look much bigger in the eyes of your customers (and potential customers), partners, vendors, and others with whom you do business over the phone.
Let's explore 20 BIG VoIP features to consider before you take the next step.
VoIP features to look for from your business phone provider
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Multi Site Capabilities
If your customers are spread out you'll be able to provide a solution that gives them unparalleled flexibility. Enable free calling between sites. Support home workers or even those working abroad. VIP VoIP will give you the tools to take care of whatever working arrangements your customers need. -
Video Conferencing
Video chat is a useful business phone feature that lets multiple people join in virtual meetings where they can both hear and see each other. On top of that, most solutions allow for screen sharing, which is useful for sharing important documents and other information to team members. Many remote teams use video conferencing to stay in touch every single day. To learn more about how video conferencing can help your business, check out our article on the best video conferencing services. -
Flexible Geographic Numbering
You'll be able to provision numbers from any area code of the country for your customers. Give them a local presence in any part of the UK without hassle. -
Expandable Service
Our phone systems are completely scalable. You can start with one phone, grow to up to thousands and back to one without any infrastructure worries. No expensive upgrades. No replacing of equipment. As many phones as your customer needs when they need them. -
Call Handling
You'll have complete control over how calls go in and out of the system. Route calls to different teams. Provide automated menus. Deal with calls for staff who are busy or unavailable. Forward out of hours to calls to voicemail and mobiles. Whatever behaviour of call handling your customers need you'll be able to provide it. -
Choice of Handsets
Our systems are compatible with a wide range of handsets. You'll be able to suit customers on a budget as well as those looking for more advanced features. From basic handsets that contain just the essential call tools to high end units containing the latest in video calling. -
Call Forwarding
It's a popular business telephony feature that makes sure your customer’s calls never go unanswered. When the feature is activated, inbound calls can be automatically redirected to another extension or phone number. It is a great option for business owners who want calls to minimize lost sales leads by redirecting calls to a mobile number when no one answers a desk phone. -
Business Tool Integration
Leading VoIP features include the ability to connect data with outside business tools such as support ticket systems, chat, and email, which keeps conversation records centralized and teams connected with one another. This is especially helpful if teams are working remotely. Advanced options also offer tools for sales teams such as the ability to connect caller information to customer relationship management (CRM) software. This allows agents to review recent interactions using built-in call tracking without needing an external call log. -
Call Recording
At the click of few buttons you can get full recording of all calls. All recordings are securely stored in our customer portal for you to download when you need to. A great feature for staff training and customer service. -
Priority Alerts
Stay on top of every conversation. Priority alerts give you an advanced intelligence on every call. Configure phone rings depending on a specific customer or call information. Use unique phone rings for the C-suite and valued customers. -
Push to talk
Get collaboration, teamwork, and cross-departmental synergy on steroids. Push-to-talk works like a traditional intercom. Just push a button to connect with people, get answers, and take action. - SIP Trunking
SIP is the acronym for Session Initiation Protocol. SIP trunking provisions voice over IP connectivity between an on-premise phone system and the public switched telephone network, also known as PSTN. -
Mobile Application
VoIP has the advantage of being more driven by software than hardware. This means you can run a virtual office on your smartphone by installing a VoIP app. You can have conversations with teams, partners, and customers anywhere you go. -
Hosted cloud PBX
It is a telephone exchange system that a third-party provider sets up, provides and manages. This system belongs to VoIP and it is accessed completely through the internet. Cloud has become the best place to store data. This VoIP feature can help businesses and organisations in making adjustments as needed. -
United Communications
It refers to a telephone system which unifies multiple communications. Unifying of UC and VoIP services into practical apps act as an alternative of email. -
Integration with the Cloud and Cloud-based tools
Cloud Technology makes it possible for several platforms to integrate with each other. Due to the cloud-based platforms, products, and tools, the integration of the VoIP technology is possible with several other systems. Integration of the VoIP Phone Technology with the cloud enhances business-client communication and it increases the competency of the customer support system. -
Auto attendant
It is described as a VoIP menu system which transfers calls to an extension without going through a phone operator or receptionist. It is a feature of VoIP technology and it allows systems to handle call management efficiently and decreases the cost of call processing. This feature can help users in creating their own custom greetings according to the caller and the time of the call. -
Integration with IoT (internet of things)
The internet of things refers to the ever-growing network of physical objects which feature an IP address for internet connectivity and the communication which occurs among these objects and other internet enabled systems and devices. Integration of IoT and VoIP is helpful for auto-dialing a phone number in an emergency situation, controlling the IoT devices through analogue phone and managing smart objects through VoIP Phone. -
Call Screening
This puts workers in control of which calls to take. In basic terms, Caller ID provides information on who’s calling so that the user can take the call, decline, or send it to voicemail. It can also ask incoming callers to identify themselves and relay that information. Call screening is great for busy staff who can only afford to take the most worthwhile incoming calls at any given time.
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Call flip
It is a feature in which users can transfer calls from one device to another with the press of a button without disconnecting the line or relying on call parking. This feature comes in handy if you use a mobile device and the battery is about to die, so you can switch to a desk phone or desktop. This feature is particularly helpful for workers on the go who want to stay professional with clients.
If you are looking to take the plunge, get a VoIP phone system for your team. To get a FREE VoIP demo, click on the below button.
