Current pandemic situation has pushed many businesses to adopt a work-from-home model. For many, that has meant adopting cloud-based services, making customer-to-company interactions through voice, email, social media, and the web accessible from virtually anywhere.
For those in need of voice and phone call capabilities for their remote contact center, Session Initiation Protocol (SIP), which transmits audio over the internet, is one choice. SIP enables voice over internet protocol (VoIP), which eliminates physical hardware connections needed in more traditional call center set-ups.
What is SIP?
SIP or Session Initiation Protocol uses SIP trunking to connect a private telephone network used within a company or organization to the public telephone network over the internet.
85% of businesses confirm that productivity has increased in their company because of greater flexibility. Source: flexible workspace provider IWG
3 ways how SIP improves remote working?
Remote working capabilities can be improved my manifolds with the use of SIP. Here are three ways to know if SIP would work well for your organization to help in effective remote working.
- Dealing with unforeseen disaster : In course of unexpected events, phone system can be taken down for weeks.The key to avoiding interruptions and surviving unexpected downtime is to maintain a working communications system Like SIP. Staying in contact with customers is essential for preserving vital relationships while your business gets back up and running. By moving your phone system and service to the cloud, your business can maintain a working phone system. A cloud-based phone system means its calling platform and features are hosted by a service provider in a data center.
- Unpredictable voice traffic : Savincom provides support for companies’ IT management needs that handles more than 1,000 concurrent calls. All this easily thanks to SIP trunking. This has meant that companies were able to move their entire contact center support team to work from home in the midst of the COVID-19 crisis.
- Getting rid of poor call quality : High latency is one of the prime reason for poor call quality. Most internet connections are meant only for internet surfing and hence when calls are made through them it leads to high latency. For companies who need global connectivity, latency can be particularly problematic since calls are traveling longer distances with variability in connectivity across different countries. SIP solves this problem, as it’s exclusively meant to handle voice as well as other multimedia traffic.
