You could be losing revenue with your old phone system: Here's why

How much business do you lose when your phone system goes down? Do your customers get upset when your phone service goes? Will your customers call the competition if they can’t get in touch with you? These are all valid questions that every business owner and executive should be asking themselves if they are still continuing to use the traditional phone system.

If that is the case, then what is the solution? Having the right phone system and service in place can make the difference. That is why more and more businesses are moving to VoIP Phone systems and service. If you are still using the traditional phone system that has no call forwarding or call diversion system, you could be indeed losing a lot of revenue. 

As per reports, "Lost revenue due to missed or unanswered calls has been estimated in the UK alone to be in the 10’s of millions of pounds".

How 'old' phone system leads to loss of revenue?

The major costs associated with keeping an old phone system are related to a poorer quality customer service. These include:

• The ability to transfer customer calls to  staff  mobile phones so your customers can get the immediate assistance they require to keep them happy even if staff is away from the office.
• Customers do not appreciate a busy tone on your phone which they’ll get with an old system; with a new system, incoming calls that would normally get a busy signal  get answered and automatically placed in line for next person available.
• Old systems don’t include mobile phone apps that will allow out of office staff to make calls using office phone lines from their mobile phones.

With this small change you can save a lot of cost and have happy customers.

What happens to your phone when disaster strikes?

Disaster can strike at any time. If your organisation is not prepared, the consequences can be serious. Having a disaster recovery / business continuity plan in place is a smart move. One area that is simple to sort out but often overlooked is your backup phone systems, which will enable your business to continue trading with minimum disruption.

In the present times, having a modern phone system for your business is very important. But in case of disasters like natural calamities or a fire, the phone systems can become inaccessible for days.The solution is adoption of VoIP phone systems. VoIP systems are one of the best ways that businesses can ensure upkeep and production remains on time in the event of any long-term loss of services.

In many situations, workers will be able to use VoIP applications on their personal devices instead of worrying about needing to be in the office to work, removing them from danger. In the process, these workers will also be in touch at all times, making it easier to keep in contact with business updates.

Our eGuide to help you sail through this

Get VoIP phone systems to ensure business continuity for both your communications and collaboration strategy. If you like many businesses are losing out on a lot of revenue, then it's time to move to unified communications. We have a solution to help you enable remote working and enforce a stable disaster recovery plan for your business. Download our FREE eGuide by clicking here.