--- title: "You could be losing revenue with your old phone system: Here's why" description: If you are still using the traditional phone system that has no call forwarding or call diversion system, you could be indeed losing a lot of revenue. image: https://blog.savincom.co.uk/hubfs/email-3.jpg --- [![Savincom](https://blog.savincom.co.uk/hubfs/Savincom_September2019%20Theme/images/logo-1.png)](https://www.savincom.co.uk/) [0203 544 7777](tel:0203%20544%207777) [Support Portal](https://support.savincom.co.uk) [Billing Portal](https://webportal.akjl.co.uk/Savincom/login.aspx?template=Savincom) [![Savincom](https://blog.savincom.co.uk/hubfs/Savincom_September2019%20Theme/images/logo-1.png)](https://www.savincom.co.uk/) [Support Portal](https://support.savincom.co.uk) [Billing Portal](https://webportal.akjl.co.uk/Savincom/login.aspx?template=Savincom) - [About Us](https://www.savincom.co.uk/about-us/) - [Business Mobiles](https://www.savincom.co.uk/business-mobiles/) - [VoIP Phone System](https://www.savincom.co.uk/voip-phone-system/) - [MDM & Mobile Security](https://www.savincom.co.uk/mdm-mobile-security/) - [Connectivity](https://www.savincom.co.uk/connectivity/) - [Call Recording](https://www.savincom.co.uk/call-recording/) - [Cloud](https://www.savincom.co.uk/cloud/) - [IOT](https://www.savincom.co.uk/iot/) - [Device Insurance](https://www.savincom.co.uk/device-insurance/) - [IT Managed Services](https://www.savincom.co.uk/it-managed-services/) - [Cyber Security](https://www.savincom.co.uk/cyber-security/) - [International SIMs](https://savincom.savincom.co.uk/savincom-international-sim-cards) - [Equipment Leasing](https://www.savincom.co.uk/equipment-leasing/) - [Our Partners](https://www.savincom.co.uk/our-partners/) - [Careers](https://www.savincom.co.uk/careers/) - [Recognition](https://www.savincom.co.uk/recognition/) - [Platinum Club](https://www.savincom.co.uk/platinum-club/) - [Contact Us](https://www.savincom.co.uk/contact-us/) - [Case Studies](https://www.savincom.co.uk/case-studies/) - [News](https://www.savincom.co.uk/news/) - [Blogs](https://blog.savincom.co.uk/) - [Meet The Team](https://www.savincom.co.uk/meet-the-team/) # You could be losing revenue with your old phone system: Here's why How much business do you lose when your phone system goes down? Do your customers get upset when your phone service goes? Will your customers call the competition if they can’t get in touch with you? These are all valid questions that every business owner and executive should be asking themselves if they are still continuing to use the traditional phone system. If that is the case, then what is the solution? Having the right phone system and service in place can make the difference. That is why more and more businesses are moving to VoIP Phone systems and service. If you are still using the traditional phone system that has no call forwarding or call diversion system, you could be indeed losing a lot of revenue.  > **As per reports, "Lost revenue due to missed or unanswered calls has been estimated in the UK alone to be in the 10’s of millions of pounds".** > > **![email-3](https://blog.savincom.co.uk/hs-fs/hubfs/email-3.jpg?width=640&name=email-3.jpg)** #### How 'old' phone system leads to loss of revenue? The major costs associated with keeping an old phone system are related to a poorer quality customer service. These include: - The ability to transfer customer calls to  staff  mobile phones so your customers can get the immediate assistance they require to keep them happy even if staff is away from the office. - Customers do not appreciate a busy tone on your phone which they’ll get with an old system; with a new system, incoming calls that would normally get a busy signal  get answered and automatically placed in line for next person available. - Old systems don’t include mobile phone apps that will allow out of office staff to make calls using office phone lines from their mobile phones. With this small change you can save a lot of cost and have happy customers. #### What happens to your phone when disaster strikes? Disaster can strike at any time. If your organisation is not prepared, the consequences can be serious. Having a disaster recovery / business continuity plan in place is a smart move. One area that is simple to sort out but often overlooked is your backup phone systems, which will enable your business to continue trading with minimum disruption. In the present times, having a modern phone system for your business is very important. But in case of disasters like natural calamities or a fire, the phone systems can become inaccessible for days.The solution is adoption of VoIP phone systems. VoIP systems are one of the best ways that businesses can ensure upkeep and production remains on time in the event of any long-term loss of services. In many situations, workers will be able to use VoIP applications on their personal devices instead of worrying about needing to be in the office to work, removing them from danger. In the process, these workers will also be in touch at all times, making it easier to keep in contact with business updates. #### Our eGuide to help you sail through this Get VoIP phone systems to ensure business continuity for both your communications and collaboration strategy. If you like many businesses are losing out on a lot of revenue, then it's time to move to unified communications. We have a solution to help you enable remote working and enforce a stable disaster recovery plan for your business. Download our FREE eGuide by [**clicking here.**](https://savincom.savincom.co.uk/free-eguide-disaster-recovery-proof-phone-system-ensuring-no-revenue-loss) [![Share on facebook](https://7528309.fs1.hubspotusercontent-na1.net/hub/7528309/hubfs/raw_assets/public/mV0_d-web-default-modules_hubspot/img/facebook-color.png?width=24&name=facebook-color.png)](http://www.facebook.com/share.php?u=https%3A%2F%2Fblog.savincom.co.uk%2Fyou-could-be-losing-revenue-with-your-old-phone-system-heres-why%3Futm_medium%3Dsocial%26utm_source%3Dfacebook) [![Share on linkedin](https://7528302.fs1.hubspotusercontent-na1.net/hub/7528302/hubfs/raw_assets/public/mV0_d-web-default-modules_hubspot/img/linkedin-color.png?width=24&name=linkedin-color.png)](http://www.linkedin.com/shareArticle?mini=true&url=https%3A%2F%2Fblog.savincom.co.uk%2Fyou-could-be-losing-revenue-with-your-old-phone-system-heres-why%3Futm_medium%3Dsocial%26utm_source%3Dlinkedin) [![Share on twitter](https://7528304.fs1.hubspotusercontent-na1.net/hub/7528304/hubfs/raw_assets/public/mV0_d-web-default-modules_hubspot/img/twitter-color.png?width=24&name=twitter-color.png)](https://twitter.com/intent/tweet?original_referer=https%3A%2F%2Fblog.savincom.co.uk%2Fyou-could-be-losing-revenue-with-your-old-phone-system-heres-why%3Futm_medium%3Dsocial%26utm_source%3Dtwitter&url=https%3A%2F%2Fblog.savincom.co.uk%2Fyou-could-be-losing-revenue-with-your-old-phone-system-heres-why%3Futm_medium%3Dsocial%26utm_source%3Dtwitter&source=tweetbutton&text=) I would like to thank savincom for the hard work that they have done, they have managed to meet all our requirements and have delivered it in a timely fashion. They have reduced our monthly outgoings for our mobiles by a 1/5 of which we are very happy about. Maintenance Manager, Luxury Hotel Group Since moving to Savincom, we have received excellent and responsive customer service, the small number of issues we have experienced have been resolved in an efficient and expert manner. We have significantly reduced our running costs, with the proactive account management, currently running a reduction of c.40% on costs, the cost reduction has been most prevalent around roaming and international calling. The transfer from Vodafone Direct to Savincom Vodafone was smooth and seamless, with onsite support offered during the days of the transfer. If I was to score them out of 10, it would be 10 as the have excelled as a service partner. Office Manager, Leading Global Commodity Merchant We have worked with Savin Communications for four years now and we are delighted with the work carried out so far.  We have 300+ connections, so service needs to be of the highest quality, which is what we get with Savin Communications. We have a rapid staff turnover and Savin assist us when utilising connections. We used to be on a plan where we were constantly going over minutes and data allowances. Savin Communications has helped us source a much better quality plan and they understand the high standards that our organisation have and are most efficient in delivering well within time limits…. The account manager is always easy to contact and help is really appreciated, meetings with him are regular. The assistance and support we receive is always responsive, proactive and excellent at all times. The advice given is easy to understand along with their online portal which is easy to use too, communicated in a friendly accessible manner. I would highly recommend Savin Communications. ICT Manager, National Charity Having paid overly expensive mobile phone bills for several years, we switched to Savincom who assured us of substantial savings, especially for our mobile phone usage abroad. They were not wrong! Our bills have practically halved since the switch and furthermore Savincom provide a great support service, with any queries or problems being acknowledged and dealt with swiftly and professionally. Finance Manager, Global Shipping Company I can confirm that we switched over our account from a direct one held with one of the Networks, to one under Savincom’s control and have been more than happy with the service thus far. As a Canadian Investment Bank with frequent overseas travellers, I found doing business direct with the Network over the past few years and my numerous dedicated account managers very frustrating indeed. Wrong price plans, outdated tariffs, changes of Account Managers, limited cover on the weekend support desk, and bolt -on’s not being applied to our overseas travellers etc. We are seeing benefits in not having to deal with the Network directly. I would be happy to recommend them in terms of the mobile contract that they proposed and especially their customer service. Operations Manager, Investment Bank Since using Savincom our bills have noticeably decreased and every possible bundle is being added and removed when necessary. The service levels are a world away from what we experienced previously; I get a response back from their support team in at least 5 minutes, and everyone is extremely helpful. The account management is makes a big difference as well. Everything is straightforward and I can request information on our account and be sent a detailed report. I would highly recommend Savincom. Office Manager, Investment Company I have used Savin for the last 4 years and their customer service, support, timescale to response and resolve any queries etc. has been first class! I am the IT Manager for a large construction based Group and as you can appreciate we have a large number of guys based on construction sites who break their phone frequently (and lose them!) so I require a swift service to replace phones and sims, bar phone lines and order new lines (either phone or 4G dongles) ASAP, all of which Savin deliver! So I would recommend Savin without hesitating! IT Manager, Construction Group The highlight for me is being able to shoot an email to Savincom support and almost immediately getting an engaging response, they want to solve my problems rather than assign blame to someone. Overall we are very pleased to be working with a great team. IT Manager, Private Equity Savincom are my righthand. I just phone and everything gets dealt with – no more long maddening calls to mobile providers. Thank you Savincom. You guys rock! Andrea Sequeira Not only have our monthly bills been cut by more than half, savincom saved hours of my time spent on the phone to network direct customer support lines. Sujin Bailey Having had our mobile phone contracts managed by savincom has saved the company considerable time and administrative effort. Nicole Passey STAY CONNECTED Receive the latest updates and offers from savincom. 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