Come 2020 and the whole scenario of working changed. With the entire world grappling from covid 19 pandemic, remote working has become the new normal. With global quarantine restrictions more and more businesses are using VoIP as the work from home culture is more likely to be a norm than a trend.
If there’s one thing we have learned from the COVID-19 pandemic, it’s that communication is key during a crisis or emergency. Poor communication can lead to misinformation, which can cause undue panic. Voice over Internet Protocol (VoIP) telephony offers organizations in all sectors with the perfect solution to keep their work forces, clients, and partners in the loop at all times, among other benefits. With no end to this global quarantine visible in the near future, working remotely is the new normal today and post covid-19. Hence, the increased need for solutions such as VoIP.
Investing in a modern communications system always pays off and it is even more true when it comes to remote working. The first step is to ensure employees can access the tools they need to work. The basics are often a computer, a phone for work calls, webcam, and of course, a high-speed internet connection to tie everything together.
Make sure all the software and equipment work well together. A unified communication system with VoIP will work for any business. Employees will be able to communicate on multiple channels without losing focus or wasting time.
VoIP solutions are simply ways to make voice calls using the internet. They are flexible and scalable, give you total visibility and control over your calling costs, and don’t require costly hardware or maintenance. VoIP offers these advantages – and more – during times of normal operation. But when workers have no choice but to work remotely, these voice solutions can play critical roles in helping businesses continue functioning.
VoIP systems allow you to simply take your VoIP-enabled phone home from the office, plug it into your home router, and you’re good to go. Employees only need an active internet connection at home and they will then be connected via a Cloud PABX, allowing them to make and receive calls just like they were in the office.
The ease of bringing your office phones home means businesses can maintain their usual methods of voice communication with customers, suppliers, and staff. You don’t have to reroute calls, temporarily change contact numbers, or cease calls altogether.
Your business can continue using the same phone numbers customers and employees are familiar with, and you don’t risk anyone being unable to get in touch. Call our experts today on 020 3862 7740.