Business communications involve a lot more than just voice calls. While phones are still a critical tool for communications, professionals use a lot of different technologies to converse. Usually staff rely on phones, email, mobile apps, chat, text, and video conferencing. Organizations can benefit more from a Unified Communications which supports voice, text, conferencing, mobility, and other forms of communication.
If your company is evaluating new business phone systems, you may be wondering what the difference is between Session Initiation Protocol (SIP), Direct Routing and VoIP? Also, which is best. Let us look at each of them independently and see which better suits your business' requirements.
| In short, VOIP is the solution that helps us make calls over the internet, while SIP and Direct Routing are the modes of making that solution possible or rather add more value to that solution. |
If you are a business that is looking for voice and phone call capabilities for their remote contact center, Session Initiation Protocol (SIP), which transmits audio over the internet, is a good choice. SIP enables voice over internet protocol (VoIP), which eliminates physical hardware connections needed in more traditional call center set-ups.
Remote working capabilities can be improved my manifolds with the use of SIP. Here are three ways to know if SIP would work well for your organization to help in effective remote working.
Dealing with unforeseen disaster
Unpredictable voice traffic
Getting rid of poor call quality
With VoIP everything works over cloud. The IP phones you see in offices and businesses are SIP-compatible phones, enabling you to make VoIP calls. IP phones are sometimes also referred to as VoIP phones or SIP phones, and user extensions often referred to as SIP accounts. With a SIP account, you can connect your VoIP phone number to an IP phone to make calls.
So, why is VoIP with SIP is better than traditional landline or Direct Routing? VoIP solutions are simply ways to make voice calls using the internet. They are flexible and scalable, give you total visibility and control over your calling costs, and don’t require costly hardware or maintenance. Your business can continue using the same phone numbers customers and employees are familiar with, and you don’t risk anyone being unable to get in touch.
Why Direct Routing might work the best for your business?
Do you have Microsoft 365 or Office 365 license including Teams? If the answer is yes, you can get Direct Routing. It is a simple and cost-effective alternative to basic calling plans, allowing the user to make calls to external landlines and mobile phones from Microsoft Teams using SIP trunks. Direct Routing for Microsoft Teams is a phone system in the cloud that provides all the features you expect from a traditional phone system; saving you the time and money you would spend to install and maintain an on-premises phone system.
Book a FREE Demo of VoIP now to see how it could help your business save costs and work better by clicking this button: