The requirement for a waterproof remote working strategy has never been more critical, or more in the spotlight, and whilst on paper this can seem like an open goal with many business benefits, there are unique challenges that IT leaders must address to make the most of their remote work strategies.
Missing out while working remotely? Follow our tips to stay interactive
Most businesses are facing a lot of challenges while working remotely, like missing out on communications, lack of consistency in service quality and hence losing important customers and remote collaboration not up to the standard. A lot of people fear losing out on interactions with colleagues and missing out when they are not in the office. With a comprehensive remote working policy and technology solutions you can be sure of a seamless transition to non-office working.
A lot of businesses globally feel that the employees are complaining about a lack of interaction or missing out on a lot of important communications because they are working remotely. This leads to a feeling of exclusion and hence inability to perform to the best of their capability. We are looking at various solutions that you can use to make the communications within your organisation better whilst employees are working remotely.
Solutions for an efficient remote working set up
- Unified Communications: This is a reliable way for businesses to bring together all means to communications under one umbrella, including voice, video or data. VoIP helps in facilitating remote working and different communications between teams sitting out of different locations.
- A business standard mobile service: Give your employees a business mobile connection with high speed data usage. if the home broadband fails, they have something to fall back upon.
- An integrated Cloud based phone system: Hosted phones have now replaced traditional landlines. into a user-controlled online interface equips employees with powerful and flexible usability features to ensure they have the fully quipped technology that they're used to in the office.
Inconsistency in service quality while working remotely? Now no more
Another issue that organisations are facing with the advent of remote working is lack of consistency in the service quality. Businesses claim that the customers are complaining of not getting the same level of service quality that they were used to getting. Service quality is often compromised when companies have the support staff working remotely with lack of good infrastructure.
Due to lack of right infrastructure, the biggest concern for businesses while working remotely is the poor service delivered to customers. This is particularly a problem because remote workers often can’t be easily contacted when they need to be, or they don’t have the right information at hand to deal with a customers issue.
Infrastructure which helps businesses to integrate all of the ways they communicate, including voice, video and data will also helps businesses in work consistently. It’s easy to deploy and roll out to employees around the world, as well as being a cost effective solution. A remote working policy underpinned with good technology can provide valuable opportunities and significant advantages for organisations.
- Higher productivity and responsiveness
- Increased employee morale and engagement
- Improved collaboration, enabling new ideas and faster decision
- Better customer experience, loyalty and referrals
How to avoid breach of security while working remotely?
In the midst of the current pandemic situation, most companies have been forced to work remotely. Due to this many organisations are complaining of their data being compromised as the IT systems can not safeguard all home networks.
While most workers are used to working at the office under carefully crafted IT systems, it's impossible to quantify the number of permutations and combinations of home internet setups. Where one household could have a simple solution that works for their family, another household could have a VPN subscription in place to mask their internet usage from prying eyes.
To help businesses reduce the security risks they may be taking while working from home, we've collected some tips on steps you can take to guard your digital workspace and company assets.
While the consequences of poorly securing data while working from home can have severe impacts on your customers and your company, there are steps you can take to ensure the worst doesn't happen.
- Update your network security regularly
- Ignore fraud emails and be on the lookout for odd email addresses
- Set up remote access with multi-factor authentication
- Give employees required access only
Ensure that employees specify which devices they will be using for work, then encrypt and secure those devices with company certified security software. Identify and pecify the particular information and documents that should never leave the secure workplace, and ensure that this is followed strictly. To ensure the security of sensitive company data, it’s vital that employees are able to recognise the threats and vulnerabilities to their company’s information assets when working remotely.
Are you an organisation that is facing issues such as lack of communications or decline in service quality? Are fearing graver issues like compromise of important company assets while the employees work remotely? Click here to download our FREE eGuides that help you with important steps that you could take for a more smoother remote working set-up.
