Increased employee morale with remote working having become a norm in the current times, businesses are coming forward and sharing some of the issues that they're facing whilst the workforce has been working remotely.
For many, remote working sounds like the business revolution we all need but it’s not something you can simply switch to and hope for the best. As with anything, there are downsides to remote working and a number of challenges to overcome, as well. Thankfully, there are working strategies and tools every business can use to overcome these issues and enjoy the full benefits remote working has to offer.
Most businesses are facing a lot of challenged while working remotely, like missing out on communications, lack of consistency in service quality and hence losing important customers and remote collaboration not up to the standard.
Inconsistency in service quality
Lack of consistency in the service quality, the kind of that your customers are used to, is often compromised when companies have the support staff working remotely with lack of good infrastructure.
Due to lack of right infrastructure, the biggest concern for businesses while working remotely is the poor service delivered to customers. This is particularly a problem because remote workers often can’t be easily contacted when they need to be, or they don’t have the right information at hand to deal with a customers issue.
As per a recent study, it was found that
83.5% of people enjoy working at home.
67.6% more productive when working at home.
60% of people would work at home if they had the option.
52.6% said they don’t want to return back to a normal office after COVID-19.
Yet a lot businesses are struggling to keep up consistency in their service quality. This is usually because most people haven't yet upgraded to infrastructure such as unified communications that enables a successful remote workforce.
Infrastructure which enables businesses to integrate all of the ways they communicate, including voice, video and data. It’s easy to deploy and roll out to employees around the world, as well as being a cost effective solution. A remote working policy underpinned with good technology can provide valuable opportunities and significant advantages for organisations.
- Higher productivity and responsiveness
- Increased employee morale and engagement
- Improved collaboration, enabling new ideas and faster decision
- Better customer experience, loyalty and referrals
- Lower operational costs
Remote collaboration not up to the standard
The most common challenge remote teams report in studies is collaborating from different locations. How can a team of designers work on the same project when they’re spread out across the country or world, for example? When team members are in the same office, they can interact with documents, items, projects and each other without any real limitations.
However, remote teams are highly limited and even interacting with the same document poses challenges.
The good is that, much like project management software, there are countless collaboration tools designed for all kinds of tasks and teams that will help you break down those remote co-working barriers.
Tracking tasks and productivity
Now we’re getting into some of the more complex problems of managing remote teams. To hit big targets, you’ve got to make sure all the smaller tasks are getting completed in a timely manner. Keeping track of the progress multiple remote workers are making on a daily basis can be a daunting prospect.
How can you keep track of progress on individual tasks while also keeping a keen eye on project-wide progress? Well, the project management tools we looked at earlier will help you do that in a reactionary sense. In other words, they’ll show you when team members have started tasks and finished them, but you only get this information after these interactions take place.
If you like many other remote workers are struggling inconsistent service quality and fear on losing out on customers, then simply download our FREE eGuide by clicking here.
