In times where most things are heading towards automation, VoIP has emerged as a go to tool that is helping many businesses boost. All major VoIP providers offer businesses all-inclusive unified communication systems. Those systems cater to the most communications needs. They often include a number of advanced features to improve business operations. The big question that the businesses often ask is, what does VoIP actually mean for their business? We have listed few selected features you get with VoIP that will bolster your business.
- Call transfer and forwarding
- Call monitoring and recording
- Audio and video conferencing
- Cloud PBX and automated attendant
- Call screening and auto answering rules
- Visual voicemail, voicemail to email and other integrations
- Hot desking
Call Transfer and Forwarding
Usually, the smaller businesses don’t have the resources to be on-call 24 hours a day. Call transfer and forwarding features of VoIP systems can make it seem like you are. You can forward calls from one phone to another until the right person can answer. That might be from a desk phone to a cell phone, and then a home phone. You can configure the exact setup to suit you and your business.
With call transfer features VoIP system let you transfer active calls between phones or handsets with ease. Gone are the days when you have to hang up on a contact because you need to leave the office. Now you can transfer the call from your desk phone to your cell and pick up right where you left off.
Call Monitoring and Recording
VoIP systems have a range of advanced features that help to make oversight much simpler. You can also easily record VoIP calls. Many systems will record calls automatically if you set them up that way.
Audio and Video Conferencing
Many big business decisions need input from lots of people and departments. But getting that input through multiple phone calls or email threads is inefficient. That’s why many firms hold regular conference calls. VoIP systems are collaborative by nature, which means conferencing can be far more effective. Users are often able to share files, collaborate on calendars, and even share desktops. All those added activities are possible in real-time. That helps boost efficiency and makes sure call participants get the most out of their time
Cloud PBX and Automated Attendant
PBX offered by VoIP systems is cloud-based. That allows for a far more comprehensive range of features and capabilities. It can revolutionize a business’s phone system administration.
VoIP setups also take things one step further with an auto-attendant. These features help even small businesses project an air of professionalism and scale by changing customer service using AI. An attendant routes phone calls automatically and introduces elements like hold music or messages
Call Screening
Call screening features give you complete control over who can contact your company. You can set up a VoIP system to block certain numbers or make sure specific callers always get through to you. That way, you have control over how and when you deal with different clients or contacts.
Visual Voicemail Other Integrations
It is simple to integrate VoIP setups with other systems than to do with the traditional phone network. VoIP is cloud-based and often relies on desktop or mobile apps. That means the systems can integrate natively with workstations, email, and other services. Rather than having to manage voicemail on a phone handset, you can access and handle it on a PC. Voicemail to email, meanwhile, lets you have voicemails sent to an email address. That makes it far easier to listen and respond to messages when you are on the go.
Hot Desking
If you have lots of staff who make or receive calls as a central part of their job, they’re going to want to set up their phone in a certain way. They may wish to set unique extensions and to record a personal voicemail message. Such settings can tie a worker to one specific phone.
With a VoIP system, that’s no longer the case. Hot desking features are often provided by the best of those systems. Those features let staff access their specific settings on any phone or device as long as the device connects to the overall VoIP setup. They may not even need to be at your main premises to still have a phone automatically set up as they want it.
Future-proof Features to Improve Your Business Operations
For you as a business, working better, is something to aim for as issues experienced are raised quickly, specially through social media. Understanding your brand’s online presence through social listening can help identify the main issues.
When transitioning your business communications to VoIP, you will be doing far more than changing your mode of making phone calls. You are opening your communications to a whole host of new features.
So, this year, bolster your business to a new level. The advanced VoIP features described here can help take your business to a whole new level. They let any firm project professionalism and scale to their customers. By taking advantage of these advanced features, you’re future-proofing your communications. There’s no doubt that VoIP is the telephony of the future.
If you are a company, looking to upgrade your phone system to VoIP, please get in touch with Savincom. We work with leading VoIP providers like Vodafone One net, Gamma Horizon, CallSwitch by TelcoSwitch and 8x8.. Click here and one of team members will get in touch with you soon.
