Our times are very uncertain, most of the employees going back to work from home and business trying to adapt to the new normal. Communication has become even more important than usual, and not only between businesses and customers but inside the companies too. There are a lot of ways to solve that problem, and one of them is creating a virtual office using VoIP System.
A VoIP (Voice over Internet Protocol) phone is hosted online, which gives you the flexibility to take calls from multiple devices, wherever you are. You can take calls from your smartphone, your home phone, or even a computer, and stay productive while you’re on-the-go.
How VoIP helped our customer Graff Diamonds during COVID:
Graff is a British multinational jeweller based in London. A vertically integrated company, Graff operations comprise the design, manufacture and retail distribution of jewellery and watches across many locations. Before coming to Savincom, Graff Diamonds were looking for a cost effective and smooth phone system for their multiple locations. They have hundreds of landline users and were afraid of a downtime when migrating to a new phone system.
“The way Voice over IP solutions helped us during this pandemic is that we could act immediately. We could send our staff to work from home. Their desk phones were deployed to their mobile devices or the laptops, windows or mac”, Malcolm Maclean, CIO at Graff Diamonds.
Savincom’s VoIP solution for Graff Diamonds
- One of the major highlights of VoIP besides an effective virtual working environment was saving cost. Savincom saved Graff 90% on overspend against BT when they switched to a hosted VoIP solution.
- Legacy equipment was upgraded to industry leading Polycom IP system on a fully Opex solution.
- The transition from BT to new supplier was all done out of hours and the installation team were through and knowledgeable.
- Savincom successfully migrated hundreds of landline users from multiple sites over to a single, easy to manage VoIP solution without any downtime.
‘Savincom’s service is efficient, comprehensive and flexible. Before we switched to Savincom, we had to do a lot of manual intervention to make the phone systems across locations work properly. One thing that Savincom stands out is the personal approach. Whenever there was problem, I can approach anyone in the Savincom team and I know that there will be an immediate solution’, Graff Diamonds.
What does VoIP actually do?
VoIP system enables you to make and receive calls over the Internet, meaning you and your colleagues can work out of the office. It also allows a small business or start-up to compete with large scale companies.
Many businesses are using the VoIP system because of its features, such as recorded greetings, music on hold, voice mail, and call back option. A good system also has an online control panel, meaning you can change these settings from anywhere. The cost of creating the virtual office is much lower compared with moving into the real office.
How does VoIP help in Remote Working?
Office phone systems are beneficial as they help remote workers remain connected to the workspace in the real-time. Employees can use the internet phone number and make or receive business calls from any corner of the globe. They do not need to stay within the office premises and can work from home or attend conferences/meetings anywhere. VoIP phone platforms are a potent marketing asset as they empower customers to call salespersons at any time of the day.
Clients do not need to wait for any working hours and can get their problems sorted out instantly. This boosts customer satisfaction and ensures that your brand builds a professional image.
What are the benefits of having a VoIP virtual office?
Having virtual office with VoIP is very beneficial for businesses, especially in these trying times of the pandemic. Here are few ways that a virtual office with VoIP can be fruitful for organisations.
- VoIP gives you total control over your telephone system means you can see all the employees on your screen and call them in just one click and check the calls history;
- VoIP conference call ensures that you can see your employees together in a conference virtually;y, just like you could in your office.
- You get the essential ‘do not disturb’ and ‘priority calls’ facilities with VoIP;
- Call diversion is one of the most essential services that come with a VoIP phone and remote office;
- Your clients don't want to be clueless. Out of office messages with VoIP ensure them that you're away from office and will get back in touch soon.
Work from home effortlessly with all the technical benefits that you are used to, back in your office, with VoIP. Reap the benefits of virtual working just like Graff Diamonds is with Savincom. Get a FREE VoIP Demo by clicking on the below button.
