---
title: "Virtual office during COVID : A VoIP Case Study"
description: Communication is more important now, both businesses and customers and within the companies. The best way is to have a virtual office using VoIP System.
image: https://blog.savincom.co.uk/hubfs/Graff-Diamonds-case-study-VoIP-Savincom.jpg
---

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# Virtual office during COVID : A VoIP Case Study

Our times are very uncertain, most of the employees going back to work from home and business trying to adapt to the new normal. Communication has become even more important than usual, and not only between businesses and customers but inside the companies too. There are a lot of ways to solve that problem, and one of them is creating a virtual office using VoIP System.

[**So, what is VoIP?**](https://www.savincom.co.uk/voip-for-business-fixed-voice-connectivity/)

A VoIP (Voice over Internet Protocol) phone is hosted online, which gives you the flexibility to take calls from multiple devices, wherever you are. You can take calls from your smartphone, your home phone, or even a computer, and stay productive while you’re on-the-go.

**How VoIP helped our customer Graff Diamonds during COVID:**

[![Book a FREE Demo](https://hubspot-no-cache-eu1-prod.s3.amazonaws.com/cta/default/2675217/e2d22658-046d-460f-925c-000a281b6c5d.png)](https://hubspot-cta-redirect-eu1-prod.s3.amazonaws.com/cta/redirect/2675217/e2d22658-046d-460f-925c-000a281b6c5d)

[Graff](https://www.graff.com/) is a British multinational jeweller based in London. A vertically integrated company, Graff operations comprise the design, manufacture and retail distribution of jewellery and watches across many locations. Before coming to Savincom, Graff Diamonds were looking for a cost effective and smooth phone system for their multiple locations. They have hundreds of landline users and were afraid of a downtime when migrating to a new phone system.

> ** “The way Voice over IP solutions helped us du****ring this pandemic is that we could act immediately. We could send our staff to work from home. Their desk phones were deployed to their mobile devices or the laptops, windows or mac”, Malcolm Maclean, CIO at Graff Diamonds.**

**Savincom’s VoIP solution for Graff Diamonds**

**![Graff-Diamonds-case-study-VoIP-Savincom](https://blog.savincom.co.uk/hs-fs/hubfs/Graff-Diamonds-case-study-VoIP-Savincom.jpg?width=520&name=Graff-Diamonds-case-study-VoIP-Savincom.jpg)**

- One of the major highlights of VoIP besides an effective virtual working environment was saving cost. Savincom saved Graff 90% on overspend against BT when they switched to a hosted VoIP solution.
- Legacy equipment was upgraded to industry leading Polycom IP system on a fully Opex solution.
- The transition from BT to new supplier was all done out of hours and the installation team were through and knowledgeable.
- Savincom successfully migrated hundreds of landline users from multiple sites over to a single, easy to manage VoIP solution without any downtime.

> ** ‘Savincom’s service is efficient, comprehensive and flexible. Before we switched to Savincom, we had to do a lot of manual intervention to make the phone systems across locations work properly. One thing that Savincom stands out is the personal approach. Whenever there was problem, I can approach anyone in the Savincom team and I know that there will be an immediate solution’, Graff Diamonds.**

**What does VoIP actually do?**

VoIP system enables you to make and receive calls over the Internet, meaning you and your colleagues can work out of the office. It also allows a small business or start-up to compete with large scale companies.

Many businesses are using the VoIP system because of its features, such as recorded greetings, music on hold, voice mail, and call back option.  A good system also has an online control panel, meaning you can change these settings from anywhere. The cost of creating the virtual office is much lower compared with moving into the real office.

[**How does VoIP help in Remote Working?**](https://www.savincom.co.uk/news/remote-working-during-covid-which-business-phone-system-to-choose/)

Office phone systems are beneficial as they help remote workers remain connected to the workspace in the real-time. Employees can use the internet phone number and make or receive business calls from any corner of the globe. They do not need to stay within the office premises and can work from home or attend conferences/meetings anywhere. VoIP phone platforms are a potent marketing asset as they empower customers to call salespersons at any time of the day.

Clients do not need to wait for any working hours and can get their problems sorted out instantly. This boosts customer satisfaction and ensures that your brand builds a professional image.

**What are the benefits of having a VoIP virtual office?**

Having virtual office with VoIP is very beneficial for businesses, especially in these trying times of the pandemic. Here are few ways that a virtual office with VoIP can be fruitful for organisations.

- VoIP gives you total control over your telephone system means you can see all the employees on your screen and call them in just one click and check the calls history;
- VoIP conference call ensures that you can see your employees together in a conference virtually;y, just like you could in your office.
- You get the essential ‘do not disturb’ and ‘priority calls’ facilities with VoIP;
- Call diversion is one of the most essential services that come with a VoIP phone and remote office;
- Your clients don't want to be clueless. Out of office messages with VoIP ensure them that you're away from office and will get back in touch soon.

Work from home effortlessly with all the technical benefits that you are used to, back in your office, with VoIP. Reap the benefits of virtual working just like Graff Diamonds is with Savincom. Get a FREE VoIP Demo by clicking on the below button. [![Book a FREE Demo](https://hubspot-no-cache-eu1-prod.s3.amazonaws.com/cta/default/2675217/e2d22658-046d-460f-925c-000a281b6c5d.png)](https://hubspot-cta-redirect-eu1-prod.s3.amazonaws.com/cta/redirect/2675217/e2d22658-046d-460f-925c-000a281b6c5d)

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I would like to thank savincom for the hard work that they have done, they have managed to meet all our requirements and have delivered it in a timely fashion. They have reduced our monthly outgoings for our mobiles by a 1/5 of which we are very happy about.

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Since moving to Savincom, we have received excellent and responsive customer service, the small number of issues we have experienced have been resolved in an efficient and expert manner. We have significantly reduced our running costs, with the proactive account management, currently running a reduction of c.40% on costs, the cost reduction has been most prevalent around roaming and international calling. The transfer from Vodafone Direct to Savincom Vodafone was smooth and seamless, with onsite support offered during the days of the transfer. If I was to score them out of 10, it would be 10 as the have excelled as a service partner.

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We have worked with Savin Communications for four years now and we are delighted with the work carried out so far.  We have 300+ connections, so service needs to be of the highest quality, which is what we get with Savin Communications. We have a rapid staff turnover and Savin assist us when utilising connections. We used to be on a plan where we were constantly going over minutes and data allowances. Savin Communications has helped us source a much better quality plan and they understand the high standards that our organisation have and are most efficient in delivering well within time limits…. The account manager is always easy to contact and help is really appreciated, meetings with him are regular. The assistance and support we receive is always   
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Having paid overly expensive mobile phone bills for several years, we switched to Savincom who assured us of substantial savings, especially for our mobile phone usage abroad. They were not wrong! Our bills have practically halved since the switch and furthermore Savincom provide a great support service, with any queries or problems being acknowledged and dealt with swiftly and professionally.

 Finance Manager, Global Shipping Company

I can confirm that we switched over our account from a direct one held with one of the Networks, to one under Savincom’s control and have been more than happy with the service thus far. As a Canadian Investment Bank with frequent overseas travellers, I found doing business direct with the Network over the past few years and my numerous dedicated account managers very frustrating indeed. Wrong price plans, outdated tariffs, changes of Account Managers, limited cover on the weekend support desk, and bolt -on’s not being applied to our overseas travellers etc. We are seeing benefits in not having to deal with the Network directly. I would be happy to recommend them in terms of the mobile contract that they proposed and especially their customer service.

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Since using Savincom our bills have noticeably decreased and every possible bundle is being added and removed when necessary. The service levels are a world away from what we experienced previously; I get a response back from their support team in at least 5 minutes, and everyone is extremely helpful. The account management is makes a big difference as well. Everything is straightforward and I can request information on our account and be sent a detailed report. I would highly recommend Savincom.

 Office Manager, Investment Company

I have used Savin for the last 4 years and their customer service, support, timescale to response and resolve any queries etc. has been first class! I am the IT Manager for a large construction based Group and as you can appreciate we have a large number of guys based on construction sites who break their phone frequently (and lose them!) so I require a swift service to replace phones and sims, bar phone lines and order new lines (either phone or 4G dongles) ASAP, all of which Savin deliver! So I would recommend Savin without hesitating!

 IT Manager, Construction Group

The highlight for me is being able to shoot an email to Savincom support and almost   
 immediately getting an engaging response, they want to solve my problems rather   
 than assign blame to someone. Overall we are very pleased to be working with a great team.

 IT Manager, Private Equity

Savincom are my righthand. I just phone and everything gets dealt with – no more long maddening calls to mobile providers. Thank you Savincom. You guys rock!

 Andrea Sequeira

Not only have our monthly bills been cut by more than half, savincom saved hours of my time spent on the phone to network direct customer support lines.

 Sujin Bailey

Having had our mobile phone contracts managed by savincom has saved the company considerable time and administrative effort.

 Nicole Passey

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